Vee Limits and Support Handoff in Velveteen
Updated August 27, 2026
Use Vee for product guidance, navigation, permission-scoped catalog questions, and first-pass troubleshooting. Move to a support ticket, Pro Support, or Label Support when the issue requires account verification, billing changes, policy judgment, manual catalog action, or another human decision. Include the relevant release, track, artist, or label context when escalating.
Vee should reduce friction, not hide the support path. If the answer depends on a human decision, restricted account, payment event, review outcome, or production incident, support is the right next step.
Use Vee for
How-to questions
Examples: where to edit a field, what a status means, or how to submit a release.
Catalog inspection
Examples: why a draft is blocked, which tracks are missing credits, or how many releases are pending.
Navigation
Examples: take me to billing, open my releases, or show me this track.
First-pass troubleshooting
Examples: explain an error, check current state, and suggest the next action.
Use support for
Billing and account fixes
Payment, subscription, login, payout, or account-deletion issues that need direct account handling.
Review decisions
Release rejection, artist restriction, content policy, and fraud-review questions that need human review.
Production issues
Unexpected app behavior, failed uploads, broken delivery state, or anything Vee cannot resolve from tools.
Plan-specific chat
Pro and Label support chats are available where the account plan allows them.
Escalation path
- 1
Ask Vee to check the state
Start with the exact release, track, page, or error. - 2
Follow the suggested fix
If Vee gives a clear product action, try that path first. - 3
Open support
If the issue needs intervention, open a support ticket or the plan-specific support chat.
Frequently asked questions
Can Vee change a billing subscription?+
No. Billing changes use Settings and Stripe billing paths. Vee can point you there or explain the plan FAQ.
Can Vee overturn a rejected release?+
No. Vee can explain feedback and help you find fields to fix, but review decisions need the review or support path.
When should I open a support ticket?+
Open a ticket when the issue is specific to your account, cannot be solved with dashboard actions, or needs a person to investigate.
Is Pro Support different from Vee?+
Yes. Vee is the AI assistant. Pro Support is a plan-gated human support chat surface.
Related articles
What Vee can do
The practical scope: answer help questions, inspect catalog data, explain fields, summarize statuses, and move you to the right dashboard page.
Plan features
Artist limits, release limits, pitching, custom labels, collaborator invites, label features, support, and direct-sale fees.
Billing & subscriptions
Choose a plan, start Stripe checkout, manage your subscription, update payment methods, and view invoices.