Account

Billing and Subscriptions in Velveteen

Updated October 28, 2026

The short answer

Billing shows your subscription status, current plan, renewal or end date, payment method, invoice history, and available plan choices. Subscriptions can be started through Stripe on the web or via Apple In-App Purchases in the Velveteen iOS app. Once active, Stripe subscribers manage details via the Stripe billing portal, while Apple subscribers manage their subscription directly in iOS Settings or App Store account settings.

Billing is separate from payout preferences. Billing is what you pay Velveteen for your plan. Payout preferences are how Velveteen pays royalties to you.

What Billing shows

Current plan

Displays the plan name, status badge, amount, interval, renewal or end date, and billing provider (Stripe or Apple).

Manage Subscription

Opens the Stripe billing portal for web billing customers, or links to Apple Account Subscriptions settings for iOS in-app subscribers.

Payment Method

Shows the default card or Stripe Link for web subscribers, or Apple ID payment method on iOS.

Invoice History

Shows recent paid invoices and PDF links when Stripe returns them.

Pending trial

Shows a claimed trial offer before checkout. The trial starts only after you pick a plan and finish Stripe checkout.

Starting a subscription

1
Confirm your email
Billing hides plan checkout until your email is confirmed.
2
Choose monthly or yearly
Use the Billing toggle to switch between monthly and yearly pricing.
3
Pick a plan
Select Artist, Pro, or Label.
4
Complete checkout or StoreKit purchase
On the web, Stripe collects the payment method and creates the subscription. On iOS, double-click or use Face ID/Touch ID to subscribe via Apple In-App Purchase.

Apple In-App Purchases on mobile

If you subscribe using the Velveteen iOS mobile app, your subscription is securely billed through your Apple ID using Apple StoreKit 2.

To manage or cancel an Apple subscription, go to Settings > [Your Name] > Subscriptions on your iPhone or iPad, or visit https://apps.apple.com/account/subscriptions.

If you already have an active Apple subscription, web checkout prevents duplicate cross-store charges. Existing subscribers who switch devices or reinstall the iOS app can restore their active purchase at any time using 'Restore Purchases' in mobile Settings or the paywall modal.

How claimed trials work

A guide, toolkit, signup offer, or partner incentive (such as the MusicList verified profile owner perk) can attach a pending trial to your account. The trial is tied to your Velveteen user and stays pending until checkout.

A pending trial still requires Stripe Checkout. You choose a paid plan (Artist, Pro, or Label; monthly or yearly), add a payment method, and then the 90-day trial starts. You are charged $0 today, and your first billing renewal occurs at the end of the trial period unless cancelled beforehand.

Redeeming an offer code

Enter public promo codes, partner vouchers, and referral codes in the same field on Billing before checkout. MusicList and MixPass benefits use personalized trial vouchers.

Click 'Have a promo, partner, or referral code?', paste your code, and click Apply. A valid trial shows its duration; a referral code shows confirmation before checkout. You can remove the code before checkout. Use the email address that received a personalized voucher. Velveteen checks eligibility again when you choose a plan.

When Billing is blocked

Restricted or suspended accounts cannot change subscriptions until the account status is resolved.

Label-managed accounts show that billing is managed by the label. They can use the label's catalog capabilities without a separate subscription.

Frequently asked questions

Where do I update my payment method?+

Use Manage Subscription on Billing. The Stripe billing portal handles payment-method changes for web subscriptions, while iOS Settings manages payment methods for Apple subscriptions.

How do I manage a subscription purchased on an iPhone?+

Subscriptions purchased in the Velveteen iOS app are billed through Apple. Manage or cancel your subscription by opening iOS Settings > [Your Name] > Subscriptions, or tapping Manage Subscription in Velveteen.

How do I restore my purchases on a new phone?+

In the Velveteen mobile app, go to Settings > Subscription and tap 'Restore Purchases'. Velveteen will re-verify your active StoreKit transactions with Apple and restore full access.

Can I be charged twice if I subscribe on web and iPhone?+

No. Velveteen blocks duplicate checkout. If you have an active Apple subscription, web checkout is disabled to protect against accidental double-billing.

Where do I enter a promo or voucher code?+

On the Billing page, click 'Have a promo, partner, or referral code?' below the plan description, paste your code, and click Apply.

Where do I download invoices?+

Billing shows recent paid invoices with PDF links when Stripe provides invoice PDFs. Apple subscription invoices are emailed directly by Apple and available in your Apple Account purchase history.

Why can't I see plan checkout?+

Your email may need confirmation, your account may be restricted or suspended, or your account may be label-managed.

Does a claimed trial start when I sign up?+

No. It stays pending on your account until you choose a plan and finish Stripe Checkout with a payment method.

How do partner trial codes work?+

Request your personal code from MusicList or MixPass, then activate it on Velveteen using the same email address. Eligible accounts can start a 90-day trial on a monthly or annual plan. A payment method is required, with $0 due at checkout; the plan renews at its regular price unless canceled before the trial ends. One introductory trial is allowed per Velveteen account, and active subscriptions cannot use the offer.

Does Billing control royalty payouts?+

No. Use Settings, then Payout Preferences, to set payout country, method, and email.