Vee and Self-Serve Help in Velveteen
Updated June 13, 2026
Before contacting support, Vee and the Help Center answer most questions in Velveteen instantly. Ask Vee a how-to or catalog question, or search the Help Center for how a feature works. Escalate to email or in-app chat only when the answer needs a person.
Self-serve is the fastest help there is. Knowing what Vee and the Help Center can and cannot do saves you a wait.
Start here
Vee
Ask product and how-to questions, or have Vee look something up in your catalog.
Help Center
Search these articles to understand how releases, pitching, royalties, and more work.
When to escalate
Vee and the Help Center explain how Velveteen works, but they cannot change your account, release a held payout, overturn a review decision, or lift a restriction.
When the answer needs an account action or a human decision, move to email support or, on Pro and Label plans, the in-app support chat.
Tip
Frequently asked questions
Can Vee fix an account problem?+
No. Vee explains and looks things up, but account changes and decisions go through support.
Is the Help Center the same as Vee?+
No. The Help Center is these reference articles; Vee is the interactive assistant. They work well together.
When should I email instead?+
When the answer depends on a human decision or an account action, like billing, payouts, review, or restrictions.
Where do I find the Help Center?+
At /help. It is organized into sections for concepts, catalog, finance, analytics, and more.
Related articles
Overview
Every way to get help: Vee and the Help Center first, email support for account and release questions, and the in-app priority chats on the Pro and Label plans.
Contacting support
Email support@velveteen.fm for account, release, and royalty questions, or hello@velveteen.fm for business and partnerships. What to include to get a faster answer.
Pro support
The priority in-app support chat included with the Pro plan, where to find it, and how it differs from email.