Contacting Velveteen Support
Updated June 13, 2026
Email support@velveteen.fm for account, release, or royalty questions; replies arrive within one business day. Use hello@velveteen.fm for partnerships, press, or label onboarding. You can also reach both from the Support page.
Email is the universal support channel, available on every plan. Two addresses route your message to the right place.
The two addresses
support@velveteen.fm
Account, release, and royalty questions. Replies within one business day.
hello@velveteen.fm
Partnerships, press, and label onboarding.
Getting a faster answer
- 1
Name the release or artist
Include the exact release or artist name so support can find it. - 2
Say what you expected
Describe what you did, what happened, and what you expected instead. - 3
Add screenshots if it helps
For a visual issue, a screenshot saves a round trip.
Tip
Frequently asked questions
How long do replies take?+
Within one business day for support@velveteen.fm.
Which address do I use?+
support@velveteen.fm for account, release, and royalty questions; hello@velveteen.fm for partnerships, press, and label onboarding.
Where is the Support page?+
At /support on the public site. It lists both email addresses, common questions, and policy links.
Can I delete my account by email?+
Yes. You can email support to request deletion, or do it yourself in Settings.
Related articles
Overview
Every way to get help: Vee and the Help Center first, email support for account and release questions, and the in-app priority chats on the Pro and Label plans.
Vee & self-serve
Vee and the Help Center answer most product questions instantly. When to use each, and when to escalate to email or a support chat.
Pro support
The priority in-app support chat included with the Pro plan, where to find it, and how it differs from email.