Contacting Velveteen Support
Updated August 27, 2026
Email support@velveteen.fm for account, release, royalty, or technical questions; the documented target is a reply within one business day. Use hello@velveteen.fm for partnerships, press, or label onboarding. Both addresses are available from the Support page, while eligible Pro and Label accounts can also use their dedicated in-app channels.
Email is the universal support channel, available on every plan. Two addresses route your message to the right place.
The two addresses
support@velveteen.fm
Account, release, and royalty questions. Replies within one business day.
hello@velveteen.fm
Partnerships, press, and label onboarding.
Getting a faster answer
- 1
Name the release or artist
Include the exact release or artist name so support can find it. - 2
Say what you expected
Describe what you did, what happened, and what you expected instead. - 3
Add screenshots if it helps
For a visual issue, a screenshot saves a round trip.
Tip
Frequently asked questions
How long do replies take?+
Within one business day for support@velveteen.fm.
Which address do I use?+
support@velveteen.fm for account, release, and royalty questions; hello@velveteen.fm for partnerships, press, and label onboarding.
Where is the Support page?+
At /support on the public site. It lists both email addresses, common questions, and policy links.
Can I delete my account by email?+
Yes. You can email support to request deletion, or do it yourself in Settings.
Related articles
Overview
Every way to get help: Vee and the Help Center first, email support for account and release questions, and the in-app priority chats on the Pro and Label plans.
Vee & self-serve
Vee and the Help Center answer most product questions instantly. When to use each, and when to escalate to email or a support chat.
Pro support
The priority in-app support chat included with the Pro plan, where to find it, and how it differs from email.