Label Support in Velveteen
Updated June 13, 2026
Label accounts get a dedicated in-app support channel for label leadership and team questions. It lives in the dashboard under Label support and is the label equivalent of the Pro support chat.
Label support is a business channel for paying Label-plan accounts and label leadership, separate from the Pro support chat.
What Label support is
Dedicated channel
An in-app support surface for Label accounts, separate from Pro support.
For label teams
Built for label leadership and team-level questions, not just a single artist.
Label plan
Available to Label-plan accounts.
Using it
- 1
Open Label support
Find Label support in the dashboard support area. - 2
Raise label-level questions
Use it for roster, team, approval, and account questions across the label. - 3
Keep the thread
The conversation stays in one place so your team can follow it.
Frequently asked questions
Who can use Label support?+
Label-plan accounts and label leadership. Pro accounts use Pro support, and other plans use email.
How is it different from Pro support?+
It is the label equivalent: a dedicated channel built for label teams rather than a single Pro account.
Can my whole team use it?+
It is a label-level channel, so it is meant for label leadership and team questions.
What if I need general help?+
Vee and the Help Center answer product questions instantly, and email is always available.
Related articles
Overview
Every way to get help: Vee and the Help Center first, email support for account and release questions, and the in-app priority chats on the Pro and Label plans.
Pro support
The priority in-app support chat included with the Pro plan, where to find it, and how it differs from email.
Contacting support
Email support@velveteen.fm for account, release, and royalty questions, or hello@velveteen.fm for business and partnerships. What to include to get a faster answer.