Support

Label Support in Velveteen

Updated August 27, 2026

The short answer

Label accounts have a dedicated in-app support channel for label leadership, roster, permissions, and team-workflow questions. Open Label support from the dashboard and keep the conversation tied to the relevant label context. It is separate from the Pro support chat and from general email support for ordinary account or release questions.

Label support is a business channel for paying Label-plan accounts and label leadership, separate from the Pro support chat.

What Label support is

Dedicated channel

An in-app support surface for Label accounts, separate from Pro support.

For label teams

Built for label leadership and team-level questions, not just a single artist.

Label plan

Available to Label-plan accounts.

Using it

  1. 1

    Open Label support

    Find Label support in the dashboard support area.
  2. 2

    Raise label-level questions

    Use it for roster, team, approval, and account questions across the label.
  3. 3

    Keep the thread

    The conversation stays in one place so your team can follow it.

Frequently asked questions

Who can use Label support?+

Label-plan accounts and label leadership. Pro accounts use Pro support, and other plans use email.

How is it different from Pro support?+

It is the label equivalent: a dedicated channel built for label teams rather than a single Pro account.

Can my whole team use it?+

It is a label-level channel, so it is meant for label leadership and team questions.

What if I need general help?+

Vee and the Help Center answer product questions instantly, and email is always available.

Related articles

Overview

Every way to get help: Vee and the Help Center first, email support for account and release questions, and the in-app priority chats on the Pro and Label plans.

Pro support

The priority in-app support chat included with the Pro plan, where to find it, and how it differs from email.

Contacting support

Email support@velveteen.fm for account, release, and royalty questions, or hello@velveteen.fm for business and partnerships. What to include to get a faster answer.